Sublime

“It seems like a clubhouse more than a corporation,” said George. It did have a chief technology officer, Gary Wang, but Gary was socially isolated, with no one reporting to him. “Gary was off in his own little box,” said George.

Glenn McDonald,

“principal engineers”: an elite squad of about a dozen technical wizards at the company who parachute into troubled projects to diagnose problems.

The RGMs were thought of as the CEOs of their markets, holding responsibility for revenues and losses, the efforts of thousands of Ops folks, and were always closest to the trickiest problems in the business.

bluff