Sublime
An inspiration engine for ideas
customers who need live rep attention are getting it, and the customers who wanted to self-serve are easily able to finish online.
Matthew Dixon, Nick Toman, Rick DeLisi • The Effortless Experience
few companies have systems capable of tracking the experience across multiple service channels.
Matthew Dixon, Nick Toman, Rick DeLisi • The Effortless Experience
numbers referring to the same patient.
David Uhlman • Hacking Healthcare: A Guide to Standards, Workflows, and Meaningful Use
Challenge customers’ assumptions. Catalyze action. Scale across customers.
Brent Adamson • The Challenger Sale: Taking Control of the Customer Conversation
provide free consulting.
Brent Adamson • The Challenger Sale: Taking Control of the Customer Conversation
