Sublime

when workers follow standards and do the job right, the customer

Kaizen is a state of continuous improvement where people naturally look for ways to improve poorly performing practices.

“Don’t accept defects, don’t make defects, and don’t pass on defects.”

W. Edwards Deming, father of the quality movement, may have put it best: “If you can’t describe what you are doing as a process, then you don’t know what you are doing.”

Theory of Constraints, Lean production or the Toyota Production System, and Total Quality Management.

The Japanese companies looked for every point of friction in the manufacturing process and eliminated it.