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If the judge of the value of any product or service is the customer who chooses to buy, not the provider, then it is the provider’s people at the front line, in front of the customer, who are best placed to determine what the customer values. It is up to the rest of the company to help the people in the front lines, where the revenues come in, to s
... See moreRoger L. Martin • A New Way to Think
Jeff Parker
@jeffparker
A key metric of good management, in fact, is whether such clear and consistent values have permeated the organization. 6
Clayton M. Christensen • The Innovator's Dilemma
Hagen Peters
@hagenpeters
Test account of @peter.
The abiding irony of free-market systems is that the actors within them constantly attempt to short-circuit free markets by centralising economic activity within hierarchal corporations.
Brett Scott • Heretic's Guide to Global Finance: Hacking the Future of Money
Cameron Priest
@cameron
The organization with the policy is not necessarily the one saving money.