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services that begin as the domain of the creative, experienced professional inevitably “mature” and can be delivered by using more junior personnel and relatively well-specified procedures.
David H. Maister • Managing The Professional Service Firm
It’s about finding new ways of doing things that provide an advantage over the competition. How can this be done? Table 20–1,
David H. Maister • Managing The Professional Service Firm
In the Entrepreneurial Age, it takes focus and clear strategic positioning for certain countries such as the US, China, Israel[300] and Estonia[301] to prosper in an economy driven by the multitude. Meanwhile other countries are still competing in a lesser league because they remain trapped in their focus on legacy industries such as tourism and
... See moreNicolas Colin • Hedge: A Greater Safety Net for the Entrepreneurial Age
Once I have decided which firms I will consider in the final set, my focus of enquiry shifts significantly. I am no longer asking “Can you do it?” but rather “Do I want to work with you?” I am no longer interested in the institutional characteristics of your firm, but am now trying to form a judgment about you.
David H. Maister • Managing The Professional Service Firm
every aspect of a practice group’s affairs, from practice development to hiring, from economic structure to governance, will be affected by its relative positioning on this spectrum.
David H. Maister • Managing The Professional Service Firm
Activities, or whole chunks of business, are needless when they don’t generate a surplus. The resources they consume may or may not show up on financial statements.
Richard Rumelt • The Crux: How Leaders Become Strategists
they can choose to gradually abandon maturing practice areas in order to maintain stability in firm culture and management, requiring them to move into new practice areas that more closely match the basic approach of the firm.
David H. Maister • Managing The Professional Service Firm
Rather than inspirational leadership styles, efficiency based practices would need managers who are disciplined,…
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David H. Maister • Managing The Professional Service Firm
Par ailleurs, la direction de l’entreprise, où se prennent les décisions, nécessite, beaucoup plus que des techniciens, des économistes ou des énarques, des esprits formés à une connaissance pluridisciplinaire et à une pensée complexe (y compris la conscience de l’écologie de l’action et la pratique de la stratégie en situation aléatoire).