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several classic moments of truth in a typical retail and subscription customer lifecycle.

Arild Horsberg • Hello $FirstName - Norwegian Case Studies: Profiting from Personalization in Norway

Big in Japan: Web Design in the Land of the Rising Sun

Rich Mirocco webdesign.tutsplus.com

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Laws of UX: Using Psychology to Design Better Products & Services

Cover of Laws of UX: Using Psychology to Design Better Products & Services

The Patient Will See You Now: The Future of Medicine is in Your Hands

Cover of The Patient Will See You Now: The Future of Medicine is in Your Hands

When Tailwinds Vanish

John Luttig luttig.substack.com

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Seven Step UX: The Cookbook for Creating Great Products

Cover of Seven Step UX: The Cookbook for Creating Great Products

good natured technology

The End of the 1 Billion Active User Ad-Supported Consumer Startup

Andrew Chen andrewchen.substack.com

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A Frictionless World Is Boring As F*ck

Thomas Klaffke creativedestruction.club

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