Sublime

If I spend all my time personally selling lemonade, then I’m contributing an additive amount to my business, not a multiplicative one. My performance as a manager would be considered poor because I’m actually operating as an individual contributor. When I decided to train Henry and Eliza, my efforts resulted in slightly more lemonade output, so I h

Between working with the co‐founders on the strategy, validating concepts with the users, assessing the analytics, driving features and functionality with the team—and working with finance on the new business model, marketing on acquisition, and the warehouse on fulfillment—you can imagine the workload Kate faced on a daily basis.

High Output Management and How to Win Friends and Influence People),

The first criterion looks at our team’s present outcomes; the second criterion asks whether we’re set up for great outcomes in the future.

As Lars later told Steven Levy in In the Plex, “We sort of underestimated what we could do.”)

A manager I admire once told me that an organization’s culture is best understood not from reading what’s written on its corporate website but from seeing what it’s willing to give up for its values.

and should have taken place over e-mail.

As a manager, you are judged on your team’s outcomes, so your job is to do whatever most helps them succeed.