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Knowledge Management
Gwindorian • 2 cards
The Future of Generalist Work
Britt Gage • 60 cards
Expertise-based practices, as a generalization, tend to be based in a single location relying on the development of a national or regional reputation to attract clients.
David H. Maister • Managing The Professional Service Firm
Jerry Colonna, an investor turned executive coach, asks his clients this question, “How are you complicit in creating the conditions you say you don’t want?”
Paul Millerd • The Pathless Path: Imagining a New Story For Work and Life
One thing we have learned from clients is that often processes, practices, or software systems that have been competitive differentiators become competitive anchors. A large financial company based its success on a core software application that agents used when working with clients and prospects. The application was so complex that the company cou
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