Sublime
An inspiration engine for ideas
Watch for clever stories. Victim, Villain, and Helpless Stories sit at the top of the list.
Kerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
We’re making this up as we go along because few of us have seen real-life models of effective communication skills.
Kerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
helping others to productively express their views
Kerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
The person knows how to unbundle, choose, and simplify the issues involved.
Kerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
Second, stakes are high.
Kerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
Our stories contain not just conclusions but also judgments (whether something is good or bad) and attributions (interpretation of others’ motives).
Kerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
Your goal is to help others retrace their Path to Action.
Kerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
Sometimes the best way to discern motive is to examine behavior.
Kerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
confidence, humility, and skill.