Sublime
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Establish clear criteria. Recognize
John Doerr • Measure What Matters: How Google, Bono, and the Gates Foundation Rock the World with OKRs
services that begin as the domain of the creative, experienced professional inevitably “mature” and can be delivered by using more junior personnel and relatively well-specified procedures.
David H. Maister • Managing The Professional Service Firm
The bottom line is that small changes in the communication structure can affect decisions.
W. Brian Arthur • Complexity Economics: Proceedings of the Santa Fe Institute's 2019 Fall Symposium
Marne explains her background, that she’s relatively new to Facebook, having most recently worked at the White House under Larry Summers.
Sarah Wynn-Williams • Careless People: A Cautionary Tale of Power, Greed, and Lost Idealism
From here, the focus has to shift from adding new customers to layering on more services and revenue opportunities with existing ones.
Andrew Chen • The Cold Start Problem: How to Start and Scale Network Effects
