Sublime
An inspiration engine for ideas
A Conclusion Meeting at the end of a customer engagement (Yoko Co) helps to mark
Joey Coleman • Never Lose a Customer Again
Sending a PDF that gives background information on the entire team (Accelerated Partners) and includes
Joey Coleman • Never Lose a Customer Again
Reward your customer’s positive behavior in a way that brings new customers into the fold. Give customers more of what they are already getting and more of what they would need to buy anyway and they will want to stay with you forever.
Joey Coleman • Never Lose a Customer Again
References.
Mike Weinberg • New Sales. Simplified.
Customer Surveys
Joey Coleman • Never Lose a Customer Again
Achieved with high consistency: check.
Jim Collins, Morten T. Hansen • Great by Choice
It’s almost impossible to expect an employee to “wow” a customer if they have never personally experienced being wowed.
Joey Coleman • Never Lose a Customer Again
Ben Miller
@benmiller
We are always inviting our customers on a journey in which their lives are made better through the use of our products.