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The Principles of Product Development Flow: Second Generation Lean Product Development
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Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results
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The Toyota Way to Service Excellence: Lean Transformation in Service Organizations
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When he landed in Japan decades later, he, more than any of the other Americans there, immediately grasped how crucial the special arrangement between Japanese companies and their employees was and why it led to superior quality. This line of thinking would become what I believe is the striking difference between the System of Profound Knowledge
... See moreJohn Willis • Deming's Journey to Profound Knowledge: How Deming Helped Win a War, Altered the Face of Industry, and Holds the Key to Our Future
My test of almost any exec is whether they have studied DBS and how they infuse kaizen (continual improvement) into their culture and processes. A couple of my biggest business failures are not investing in Danaher alumni who went on to run GE and Ingersol Rand.
Daniel S. Loebx.com