Sublime

Within Amazon there is a term used to describe the top executives who get to implement Jeff Bezos’s best ideas: Jeff Bots.

And

passionate about the customer.

Jeff believed then, as he does now, that without constant innovation, a company will stagnate. And the primary ingredient for investment in innovation is FCF.

Pass on great people

The Innovator’s Dilemma, by Harvard professor Clayton Christensen. Christensen wrote that great companies fail not because they want to avoid disruptive change but because they are reluctant to embrace promising new markets that might undermine their traditional businesses and that do not appear to satisfy their short-term growth requirements.

This explains why almost everyone whose job involves distribution—whether

product managers are the voice of the customer.