Sublime

Lots of things get better as they get shorter.

The new reality

Sound like you

since no one customer can pay us an outsized amount, no one customer’s demands for features or fixes or exceptions will automatically rise to the top.

Start at the epicenter

Decisions are temporary.

If the boss really wants to know what’s going on, the answer is embarrassingly obvious: They have to ask!

Unless you’ve actually done the work, you’re in no position to encode it as a best practice.

It’s easier to fuck up something that’s working well than it is to genuinely improve it.