Sublime
An inspiration engine for ideas
pleasing customers.
Isadore Sharp • Four Seasons
“The Power of Personal Service.”
Isadore Sharp • Four Seasons
the consistent quality of our exceptional service.
Isadore Sharp • Four Seasons
Excellence in service could not be an event; it had to become a companywide habit.
Isadore Sharp • Four Seasons
William Louis Dreyfus
Isadore Sharp • Four Seasons
Golden Rule became the core of what we would later call our culture,
Isadore Sharp • Four Seasons
Everyone had to have a common purpose.
Isadore Sharp • Four Seasons
quality, service, culture, and brand.
Isadore Sharp • Four Seasons
“We will no longer be all things to all people,” I said. “We will specialize. We will offer only midsize hotels of exceptional quality, hotels that wherever located will be