Sublime

Your Name: Here, you’ll find the few emails that only you can respond to: huge clients with big requests, one-off situations, and high-dollar decisions. 1. To Respond: Your assistant applies this label to everything they’re going to manage but haven’t gotten to yet. 2. Review: This label is for all those scenarios your assistant isn’t sure about.

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An email arrives that informally represents a new responsibility for you to manage; because there’s no formal process in place to assign the work or track its progress, you seek instead the easiest way to get the responsibility off your plate—even if just temporarily—so you send a quick reply asking for an ambiguous clarification. Thus unfolds a

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