Sublime

much larger client base exists for what I term Grey Hair approaches to practice. These types of client recognize that their problems have probably been faced and dealt with by other companies, require less complete customization, and are probably not crisis

In 2014, Forbes ranked him as the 134th richest American, at $3.8 billion. One of his hires was Jeff Bezos, who, while researching business opportunities in 1994 for Shaw, got the idea for an online bookstore and left to start a company called Amazon.com. At $30 billion in 2014, Bezos was the fifteenth richest American.

In a partnership, the ultimate measure of profitability is (or should be) profit per partner, which is driven by three main factors, margin, productivity, and leverage.

value added that the firm brings to its clients would be less embedded in individual people and more in the…

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few firms have any systematic program for ensuring and improving the experience the client has with the firm.

Fundamentally, they are the result of an appropriate firmwide attitude toward clients—an attitude that must be created by the senior professionals of the firm through exemplary personal behavior and role modeling.

quality. In the short run, this may not hurt the firm: If the clients are willing to pay us higher fees to be inefficient, why change? There is a reason to change. It is called “competition.”