Sublime
An inspiration engine for ideas
Employees were reminded to define service from the customer’s perspective, to constantly engage customers with questions geared toward understanding their specific needs and preferences, and to go beyond their expectations.
Michael E. Porter • HBR's 10 Must Reads 2019: The Definitive Management Ideas of the Year from Harvard Business Review (with bonus article "Now What?" by Joan C. Williams and Suzanne Lebsock) (HBR's 10 Must Reads)
one must have a clear and compelling point of view on one question: Exactly how is the customer changing?
Adrian J. Slywotzky • The Profit Zone: How Strategic Business Design Will Lead You to Tomorrow's Profits
exceptional relative performance demands new thinking,
William Thorndike • The Outsiders: Eight Unconventional CEOs and Their Radically Rational Blueprint for Success
“Should you find yourself in a chronically leaking boat, energy devoted to changing vessels is likely to be more productive than energy devoted to patching leaks.”6
William Thorndike • The Outsiders: Eight Unconventional CEOs and Their Radically Rational Blueprint for Success
Today, most companies can’t afford to evolve incrementally.
Michael E. McGrath • Product Strategy for High Technology Companies
Today, the key information you need comes from outside your company (the customer base and the edge of the competitive radar screen) and outside your industry (great business designs, already developed by others, that can solve the strategic problems your company faces).
Adrian J. Slywotzky • The Profit Zone: How Strategic Business Design Will Lead You to Tomorrow's Profits
Nathan Furr • Strategy in an Age of Uncertainty
Over time, because of the competitive nature of business, most business designs are no longer allowed to make a…
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