Sublime

efficiency and effectiveness of operations.

doomed path.

“Here are two slides I look at every day.”

Two are relatively innocuous but the others are more serious: she has contracted

them? Customer retention: Are we gaining or losing

customers? Sales forecast accuracy: Can we factor this into

hook for a huge number of projects. So, let’s look at what our capacity is.

When this book was first published in January 2013, DevOps was very much in its early years,

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