Sublime

Knowledge. Did the person know something, some fact, that others didn

Recognitional decisions depend on decades of experience to build up hundreds and thousands of patterns.

the power of contradictions.

One of Klein’s colleagues, psychologist Daniel Kahneman, studied human decision making from the “heuristics and biases” model of human judgment. His findings could hardly have been more different from Klein’s. When Kahneman probed the judgments of highly trained experts, he often found that experience had not helped at all. Even worse, it frequentl

find an assumption that was trapping him and could be overturned.

We should foster serendipity—the random collision of ideas.

Insight advocates could share what they learn by using stories.

In my sample, experts did become trapped by their assumptions.