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Articulating Design Decisions: Communicate with Stakeholders, Keep Your Sanity, and Deliver the Best User Experience
amazon.com
Start with the most common user scenario for the design. Work through an end-to-end story, starting with the user’s goal and ending with them completing the task (or getting as far as they can with what you’ve designed). Describe it from the perspective of an actual person. Give them a name and a back story; don’t just talk about “the user.”
Donna Spencer • Presenting Design Work
