Sublime
An inspiration engine for ideas
The second book he bought was Drift into Failure by Sidney Dekker, which he passed out to all his IT infrastructure and operations people. Dekker’s book forces organizational managers to rethink blame and accountability in complex processes. When something goes wrong, it asks, “Should you blame the person? Or is it the system?”2*
John Willis • Deming's Journey to Profound Knowledge: How Deming Helped Win a War, Altered the Face of Industry, and Holds the Key to Our Future
contributes to the unmanageability of professionals: their daily roles as “experts.”
David H. Maister • Managing The Professional Service Firm
Safe Patients, Smart Hospitals: How One Doctor's Checklist Can Help Us Change Health Care from the Inside Out (Pronovost, Safe Patients, Smart Hospitals)
amazon.com
(CALM) Initiative
Christopher Bugaj • The New Assistive Tech: Make Learning Awesome for All!
In order to maximize positive outcomes, everyone, especially those in senior roles who have a disproportionate impact on organizational culture, need to (1) be more leader and less commander, (2) foster psychological safety, and (3) leverage the fact that product development and organizational change is emergent, not deterministic. There is a need
... See moreJonathan Smart • Sooner Safer Happier: Antipatterns and Patterns for Business Agility
a decade after the passage of the Affordable Care Act.[4]
Matthew Desmond • Poverty, by America
Until recently, when medical teams gathered to operate on a patient, studies showed that they often didn’t know one another’s names before starting. A 2001 Johns Hopkins study found that when members introduced themselves and shared concerns ahead of time, the likelihood of complications and deaths fell by 35 percent.
Priya Parker • The Art of Gathering: How We Meet and Why It Matters
a belief