Sublime

His life’s work is devoted to helping experts build better businesses.

such alumni are often the source of future business for the firm when they recommend to their corporate employers hiring their old firm

“People don’t care how much you know until they know how much you care”—

In every organization, there is a natural tension between the need for expertise and the need to let frontline people make decisions.

compensation attained by senior partners) come only in part from the high hourly (or daily) rates that the top professionals can charge

greater sophistication of clients means that they are increasingly able to analyze their true needs in different types of engagements and distinguish between firms whose style of practice matches the specific benefit they seek.

Goldman Sachs: “You learn from day one around here that we gang-tackle problems. If your ego won’t permit that, you won’t be effective here.”2

firm is selling its procedures, its efficiency, its availability: “Hire us because we know how to do this and…

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