Sublime

successful leveraging of top professionals is at the heart of the success of the professional firm.

to document and share the best ideas available, so that each professional has a source of help in finding ways to enhance his or her value in conducting the client project.

Can we become better than our competition at accumulating, disseminating, and building on our firmwide expertise and experience, so that each professional becomes more valuable in the marketplace by being empowered with a greater breadth and depth of experience?

contributes to the unmanageability of professionals: their daily roles as “experts.”

The best manager is often neither the most outstanding professional, the best business getter, nor even the best “financial brain.”

The ability to place ex-staff in prestigious positions is thus one of the prerequisites of a successful churning strategy.

In any professional service there are three key benefits that clients seek: expertise, experience, and efficiency.

many practice groups continue to maintain expertise-based approaches to running their affairs when their marketplace is probably closer to the efficiency stage.

At McKinsey, in the words of one partner, “Everyone realizes that the (client) relationship is paramount, not the specific project we happen to be working on at the moment.”