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@shreyas IMO the best product will stem from a very strong mental model of the domain and the users. UXR can help you *get* to such a model, and validate it along the way, but it's important to view the syllogism as UXR -> model -> product, not UXR -> product.

Jeff Bezos is an infamous micro-manager. He micro-manages every single pixel of Amazon's retail site. He hired Larry Tesler, Apple's Chief Scientist and probably the very most famous and respected human-computer interaction expert in the entire world, and then ignored every goddamn thing Larry said for three years until Larry finally -- wisely -- l... See more

By piloting programs, like the legal-defense fund, that “re-create some of the value provided by newsrooms,” as McKenzie put it, Substack has made itself difficult to categorize: it’s a software company with the trappings of a digital-media concern.