Sublime

This informed each unit’s narrative, which in turn increased members’ sense of tribal identity, which contributed to an echo chamber effect across different parts of our organization’s bureaucracy.

the half-life of information is very short in a complex age. Any lack of transparency through omission

AN INDEX OF BASIC SKILLS

The best leaders are not driven by ego or personal agendas. They are simply focused on the mission and how best to accomplish it.

briefer, meanwhile, was free and encouraged to keep the discussion at the “here’s why this matters” level, rather than diving too deeply into the hard data.

a very mortal human who was willing to demonstrate behavioral standards and facilitate the interaction of teams rather than pretending to know all answers to their many problem sets.

Do you believe hesitants and deviants exist in your organization? Which leaders, or groups of leaders, most embody these behavioral principles? Do you currently have the ability to identify and leverage positive deviants within your organization? How might the use of an O&I forum, and interconnecting technology, help ease this process?

pain! Instead, the response from our leadership was direct and consistent: You’re not there to let us know they’re hard to work with. You’re there for them to like you and to become a trusted part of their team. Get over yourself and make that happen.

“Most of our people were waiting for some big technological breakthrough at the firm level, that would ultimately infuse a sharing of information” across the teams. But gradually, they realized a technological silver bullet to solve the firm’s challenges just didn’t exist—it had to be complemented by an elite human element.