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Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Client Retention

John Ruhlin

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The Customer Rules

Lee Cockerell

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The Idea Factory: Bell Labs and the Great Age of American Innovation

Jon Gertner

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LukeW | Writings on Digital Product Strategy & Design

Luke Wroblewskilukew.com
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How to Get a Meeting With Anyone

Stu Heinecke

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Book Yourself Solid

Michael Port

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The Influence of Bell Labs

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