Sublime

Miles Gilburne,

At the behest of his wife, Ann, he hired a designer to create www.delharris.com, then charged visitors $20 for a one-year membership that included (as written on the home page) “these great benefits”: an autographed photograph, an “official” Del’s Club membership card, a quarterly newsletter, and a birthday card. Fewer than 100 people subscribed.

In the summer of 2004, Dell, a full two years retired from the league, was fully available to teach his eldest son the ways of the jump shot. Ground zero was the half-court adjacent to their Charlotte home, and the two spent hours each day forging a new kind of jumper—a more traditional style that depended on the top-of-the-jump wrist flick most NB

To enable collaboration, the company is starting wikis that users can edit together. To encourage interaction, Dell plans to experiment with loyalty programmes, rewarding good customers with gifts, opportunities to meet Michael, service upgrades and possibly discounts.

Al Davis at Oakland (and by default, the great Sid Gillman under whom Al had served in San Diego with the Chargers);