Sublime

form a small team within each discipline (or service area). Their task is to develop a proprietary client-service methodology: that is, to come up with value-enhancing action ideas

Here’s how the math works: If your firm is pretty good

over time, the proportion of juniors to seniors required by the firm in a particular practice area will tend to increase.

Another managing partner, well informed about a variety of professions, observes that “professional service firms are managed in one of two ways: badly or not at all.”

Does your company matter? That’s the most important question every business leader must answer. If you closed its doors today, would your customers suffer any real loss? 1 How long would it take, and how difficult would it be, for them to find another firm that could meet those needs as well as you did?

Bill imbued me with the idea that living to core values is often inconvenient, sometimes costly, and always demanding. It is indeed the hard stuff. I remain imperfect in living to all of my core values all the time. But I behave much more consistently with my values because of Bill’s teaching and example.

Studies by Peter Heslin, Don VandeWalle, and Gary Latham show that many managers do not believe in personal change. These fixed-mindset managers simply look for existing talent—they judge employees as competent or incompetent at the start and that’s that.

a more effective deployment of self,