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Jeffrey Zaslow • The Last Lecture
prominence and reputation would be the keys to winning clients.
David H. Maister • Managing The Professional Service Firm
Broadcasting Courting Superpleasing Nurturing Listening. None of these categories may be neglected—only the complete package will work.
David H. Maister • Managing The Professional Service Firm
heart. He or she can be seen stalking casual conversations and pulling people aside for interrogation.
Debra Fine • The Fine Art of Small Talk: How to Start a Conversation, Keep It Going, Build Networking Skills -- and Leave a Positive Impression!
always has an “I’m king of the world” story to tell.
Debra Fine • The Fine Art of Small Talk: How to Start a Conversation, Keep It Going, Build Networking Skills -- and Leave a Positive Impression!
Barbara Gladstone