Sublime

At the Veterans Health Administration, Ken Kizer, appointed by Bill Clinton in 1994, inherited an antiquated, inefficient health-care system. The VA faced changes in its client population, the competitive healthcare environment, and modalities for delivering care.2 In just five years, Kizer instituted an electronic medical record system, made struc

The great companies are leaning forward. The personality of the company is naturally inquisitive and naturally aggressive.

The best manager is often neither the most outstanding professional, the best business getter, nor even the best “financial brain.”