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Patrick OShaughnessy @patrick_oshag

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Paul Venuto • feed updates

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Paul Venuto • feed updates

segmenting your accounts based on sophistication when it comes to onboarding.

Jennifer Chiang • The Startup's Guide to Customer Success: How to Champion the Customer at Your Company

Large enterprise customers can be novices, and SMB customers can be experts.

Jennifer Chiang • The Startup's Guide to Customer Success: How to Champion the Customer at Your Company

“pulse” surveys

John Doerr • Measure What Matters: How Google, Bono, and the Gates Foundation Rock the World with OKRs

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Andrew Pajela

@andrewpajela

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Nicholas Pavkovic

@npavkovic

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Andrew Lupersolsky

@alupersolsky