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Colleagues are exposed repeatedly every week to a space made safe by ground rules that invites them to truly be themselves. They learn to see each other in the light of their deep humanity, in the beauty of their strengths and vulnerability. The trust, empathy, and compassion that build up in the meeting expand well beyond the confines of the
... See moreFrederic Laloux • Reinventing Organizations: A Guide to Creating Organizations Inspired by the Next Stage of Human Consciousness
The term “psychological safety” has been around since at least 1999, when Dr. Amy Edmondson of Harvard University published this influential paper on the subject . In her study, Dr. Edmondson proposed that regardless of its makeup, a team’s success will largely boil down to its members “tacit beliefs about interpersonal interaction,” and whether
... See moreForbes • How Psychological Safety Actually Works
Dancing at the Edge: Competence, Culture and Organization in the 21st Century
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An Everyone Culture: Becoming a Deliberately Developmental Organization
Lisa Laskow Lahey • 1 highlight
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We find deep meaning in the act of serving.
Frances Frei • Uncommon Service: How to Win by Putting Customers at the Core of Your Business
The 4 Stages of Psychological Safety: Defining the Path to Inclusion and Innovation
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Psychological safety means, in Edmondson’s words, “no one will be punished or humiliated for errors, questions, or requests for help, in the service of reaching ambitious performance goals.”