Sublime
An inspiration engine for ideas
Say you want to evaluate a firm’s “fee billings per full-time equivalent employee,” often abbreviated like this: Fee Billings/FTE ee.
David C. Baker, Emily Mills, • Secret Tradecraft of Elite Advisors: Covert Techniques for a Remarkable Practice
built an algorithm called EWS (early warning system) that factored in over 120 different inputs to calculate a customer health score.
Wayne McCulloch • The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company
It is the façade that triggers the problem.
John Yorke • Into The Woods: How Stories Work and Why We Tell Them
