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 The organization’s leaders have usually agreed among themselves on what shared goals to pursue, but have not agreed on what those shared goals means in terms of implications for their respective areas of responsibility.

You can obsess about serving your customers/audience/clients, or you can obsess about beating the competition. Both work, but of the two, obsessing about your customers will take you further.

Rocket launches are big, once-in-a-while events, but technology can create more quotidian magic, too. Jumping into a chat room with my friends on AIM when I was younger was magical. Meeting someone at a party in college and coming home to the Friend Request on Facebook was magical. Pulling up all of the world’s music on Spotify from my phone for... See more

- Pick a mobile app for interaction what would you change

One comes in the form of NewNew, a start-up in Los Angeles, that describes its product as creating a “human stock market.” On the app, fans pay to vote in polls to control some of a creator’s day-to-day decisions.