sari

In UX, we try to hide the fact that our interfaces are built on top of machines — hunks of metal coursing with electricity, executing strict logic in the face of physical resource constraints.

In Rifkin’s 2001 book Age of Access, he anticipated a society not unlike the one we’ll soon have, where “every activity outside the confines of family relations is a paid-for experience, a world in which traditional reciprocal obligations and expectations—mediated by feelings of faith, empathy, and solidarity—are replaced by contractual relations... See more

Value innovation redefines growth. It moves the growth strategy from “what are my competitors doing” on the supply side to “what matters to my customers and how can I deliver it to them” on the demand side.

A charismatic brand includes a dedication to aesthetics. Why? Because it’s the language of feeling, and in a society that’s information-rich and time-poor, people value feeling more than information.

Value capture occurs when an agent’s values are rich and subtle; they enter a social environment that presents simplified — typically quantified — versions of those val-ues; and those simplified articulations come to dominate their practical reasoning. Examples include becoming motivated by FitBit’s step counts, Twitter Likes and Re-tweets,... See more

One of the reasons so many people have converted into paying subscribers for, say, The New York Times, is that they wanted to read NYT content but couldn’t without turning over their credit card information. Because Scroll doesn’t create or even host content, organic exposure will be limited. Of course, its publishing partners could leverage their... See more