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Consulting is a labor-intensive business; thus on paper, it’s not scalable. The more clients you serve, the more consultants you need to hire. And so how can you possibly play the game of capitalism—which is all about increasing returns to scale? Well, you hire mostly juniors, make them work very hard in exchange for a relatively small amount of mo... See more

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One technique developed by Sakichi Toyoda called  The Five Whys  can often help better identify the root problem by asking “why” to each subsequent answer of “What is the problem?” five times. Problems are rarely as simple as “users don’t click the ‘add-to-cart’ button.” If you dig further by focusing on specific user personas and resear

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Utility tokens are fungible tokens that unlock functionality in a smart contract or off-chain system (like a Discord community). Utility tokens are difficult to enforce off-chain, so they tend to be most valuable when their functionality is enforced purely on-chain, through smart contracts.