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Quite clearly, inexpensive healthcare technology platforms such as telehealth, remote monitoring, and contact tracing will be an essential cornerstone of managing nursing homes going forward.

Biology has a word for this undulating dance: “murmuration.” In a murmuration, each bird sees, on average, the seven birds nearest it and adjusts its own behavior in response. If its nearest neighbors move left, the bird usually moves left. If they move right, the bird usually moves right. The bird does not know the flock’s ultimate desti

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Another way of seeing the fungibility spectrum, then, is as a measure of how difficult it is to transfer service from one platform to another. As Max Glassman put it in reviewing this argument, “it's all about switching costs… It would be difficult to find our favorite leaders' thoughts in 280 characters elsewhere.”

The second myth that I want to debunk is this idea of self-reliance. That resilient people do it all themselves. They’re independent, they don't need anybody else. That could not be further from the truth. Any organization, any person, any community that is resilient is one where people are coming together, where there is outside support, where the... See more

A former McKinsey employee has described the company as “capital’s willing executioners”: if you want something done but don’t want to get your hands dirty, McKinsey will do it for you. That escape from accountability is one of the most valuable services that management consultancies provide. Bosses have certain goals, but don’t want to be blamed f

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