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Salesforce: 90% 12-month customer retention (source)

Allen doesn’t think much about competitors. Instead, he sees the competitor as WeChat itself - and whether his organization will be able to keep up with users whose tastes and needs change every year.

Psychologically, we have come to rely so heavily on the elaborate and complicated products of cultural evolution for our survival that we now often put greater faith in what we learn from our communities than in our own personal experiences or innate intuitions.

YouTube, Facebook, Twitter, TikTok — and other ads-backed platforms — define north star metrics around maximizing the time we spend within the bounds of their walled gardens. The platforms’ incentives hinge on the need for as many eyeballs as possible on ads. Hence, their algorithms sift through to assign a higher weighting on content that captures... See more

“regular people” – when divested from allegiances to sponsorships and corporate algorithms – are the best tastemakers of our times

Simple first, then powerful Teams at different sizes have different needs. Tools should be simple to get started with and grow more powerful over time.