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Your CAC doesn’t matter: Brands of the next decade will win with loyalty, not acquisition
Jason Bornsteinforerunnerventures.com
Some aspects of business turned out to be less of a mystery than you had thought. What did you find you were better at than you thought? Graham: I found I could actually sell moderately well. I could convince people of stuff. I learned a trick for doing this: to tell the truth. A lot of people think that the way to convince people of things is to
... See moreJessica Livingston • Founders at Work: Stories of Startups' Early Days
This is not to say that fully vertical systems are a panacea: they of course have their own drawbacks. For one, they limit patient choices (because your insurance dictates a narrow range of providers that you can see). However, value-based care contracts that create only a partial alignment between payers with providers contain many of the same... See more
Steve Hardgrove • Value-Based Care as Integrated Care
MissionU, self-styled alternative to higher education, closes after a year
Doug Ledermaninsidehighered.com
The idea of watering things down for a mainstream audience, I don't think it applies. People want things that are passionate, that are the best version they can be. And often the best version they can be is not for everybody
Rick Rubin • Rick Rubin on Cultivating World-Class Artists (Jay Z, Johnny Cash, etc.), Losing 100+ Pounds, and Breaking Down The Complex (#76)
Now imagine the impact open source could have if people weren’t just incentivized by status or high-paying jobs, but also by value creation via tokens.
Nathan Baschez • The two biggest critiques of web3, analyzed
I have found that it is remarkably helpful for members of a leadership team to spend time talking about their backgrounds. People who understand one another’s personal philosophies, family histories, educational experiences, hobbies, and interests are far more likely to work well together than those who do not.
Patrick Lencioni • The Four Obsessions of an Extraordinary Executive: A Leadership Fable
The other question to ask is, if a user wants to reactivate, how hard is it? At Uber, we had a staggering statistic where several million users were failing their password recovery per week—how do you make this much easier, and treat reactivation with the same seriousness as the sign-up process? While reactivation is typically not a concern for new... See more