sari

-Synchronize the people: Align all stakeholders around one vision, strategy, goal, roadmap, and timeline to avoid wasted time and effort.

Companies: paying services with tokens.

Make your future so irresistible,

it becomes inevitable.

But Google's (relative) position did not last too long either. The internet has become more personal and more social. Individual people (as opposed to companies and specialized "webmasters") started to generate more content and wanted to interact with each other rather than simply "browse" static content. Power shifted towards Facebook and other pl... See more

This means that the actions we take with computers are steps that we have already broken down in our head in order to achieve an end result. This is often a highly repetitive process, and makes clear that there is room for computers to become better co-creators in order to make space for human creativity.

People at Stripe really care. The returns of care, like sweating the details, are un-quantifiable... the long-term aggregate returns of caring a lot is super high.

I think this is deeply embodied by a very large fraction of the first 100 people at Stripe but it became this thing with a tremendous amount of momentum and endurance. And people at Stri

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This is what processes aligned with customer jobs do: they shift complexity and nuisances from the customer to the vendor, leaving positive customer experiences and valuable progress in their place.

We’re caught in this Schelling point, this coordination point for the institutions: How do I know if I should hire you? Will you have a diploma from Harvard? I know it’s not as good as it used to be. I know a Harvard humanities diploma’s probably nonsense at this point, but I don’t have any other credibility metric to filter you and I need to

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The beauty of our capitalist system is that the market has an incentive to create a better product. Because if Facebook doesn't make sure that users want to continue to use their product and make sure they don't burn people out, users go elsewhere. I think it's a beautiful demonstration of how, if you don't take care of your customers—if you risk t... See more