sari

If a brand doesn’t manage the brand story and the customer journey, it can’t create consumer value, never mind extreme value.

Imagine a next-generation TSA system which needs your biological information before you hop on a flight or enter a country

Customer tool kits and context orchestration: Forget about static, immovable products. If your customers are going to treat products as platforms anyway, then you may as well get ahead of the game. Make your products modular, reconfigurable, and editable. Set the context for customer innovation and collaboration. Provide venues. Build user-friendly... See more

That means a significant portion of new free and paid subscriptions are coming from readers who discovered your writing through the Substack ecosystem.

1/ New technologies often arrive with flaws: toy-like, expensive, janky, lacking clear applications, etc. To predict how they’ll develop, it’s important to dig deeper. Here are a few common ways new technologies can be misunderstood 🧵👇

Other platforms like Facebook Groups, Twitter, or Discord, might feel faster, more lively, more engaging, and may work really well for small- to mid-sized communities. But they often break down once the community gets too big and the pace of conversation gets too fast, or when too many different communities spring up all around the same topic. The ... See more

In traditional journalism, there are strong incentives to act maliciously. Journalists are incentivized to optimize for views and clicks. The answer is not to reform the industry. We can change media through radical decentralization. Everyone becomes a journalist. Each person writes about their local issues or areas of expertise