Over the last several decades, newspapers have gone through a large-scale unbundling—essentially a dismantling of its components thanks to the rise of digital technologies—with individual apps and websites delivering the various stand-alone value offerings that newspapers used to provide all in one place. And they’re delivering those products and s... See more
A point I’ve tried to hammer home is that tech in healthcare is only useful if enables a new workflow and as a result can change the economics of that process. For example, face-to-face telemedicine isn’t interesting because it’s the same workflow as an office visit, but asynchronous telemedicine lets you interact with many more patients and drop t... See more
In a landscape where customer attention is the scarcest resource, Shopify’s very identity as a neutral platform and invisible infrastructure is perhaps both its greatest asset and its greatest limitation.