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We don’t hear much these days about the possibility of deflation, and it certainly seems unlikely to arise. We also don’t hear much about the deflationary impact of technology, but we shouldn’t dismiss the idea

“We liked that texting allowed us to reach customers in a way that felt more intimate than other mediums like email or social media,” said Shine. “It’s not broadcasted or one-way communication, and because of that, it makes for a really natural back and forth platform on which we can have actual conversations with our audience members.”

Dee Hock was given 90 days to launch the BankAmericard card (which became the Visa card), starting from scratch. He did. In that period, he signed up more than 100,000 customers. 

What’s so striking about these examples is the discrepancy between market cap and NPS score. It would be amazing if we lived in a world where companies with terrible UX did badly in the stock market, but that is clearly not the case. The fact that you can build a successful business without a truly great product is a real testament to how strong of... See more

“The dead outnumber the living 14 to 1, and we ignore the accumulated experience of such a huge majority of mankind at our peril.” – Niall Ferguson

Engelbart’s vision, from the beginning, was collaborative. His vision was people working together in a shared intellectual space. His entire system was designed around that intent.