In a long-context world, maybe the organizations that benefit from AI will not be the ones with the most powerful models, but rather the ones with the most artfully curated contexts.
Zoom, actually, I think used the original internet concept of reducing friction. Go back three years before Zoom, remember how painful it was to download an app like BlueJeans or Skype. It was so painful. Even today when people send me a BlueJeans link, I'm like, "Please guys, let's not do this. Please go to Zoom." You want one click, start talking... See more
The most challenging products must EXPLAIN how something should be done (think Adobe Photoshop, where users must be find training on YouTube or elsewhere to engage — even initially—with the product). Having to explain your product is the least effective way to engage new users (and explains why products like Photoshop struggle to attract non-Pros).... See more
These things tend to be generational; they’re reactionary; and they’re usually organized around a really compelling villain. Because we always seem to react against the unintended consequences, excesses, and blind spots of the previous generation, the zeitgeist is constantly changing. That means there’s always going to be an opening for innovators... See more