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Information technology has a shorter product cycle. Products will become obsolete faster, so any gains from extorting above-market wages will be short lived.

So to improve your user experience, you need to understand the biases & heuristics affecting those four decision-cycle steps.

helping someone achieve their dreams is not the same thing as achieving your own.  Or put another way, making someone else the focus of your ambition is not the same as having a self-centered, work-centered ambition. The two are different. One is selfish, the other is selfless. And lately I’ve been thinking: why is it so difficult—maybe impos

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Figma has collaboration built in natively as a first party. This means the ability to comment on designs. But it means much more too. It means the ability to design together at the same time. To be able to send a live demo to someone frictionlessly and then be able to make live changes as you talk to them. It means being able to build design system... See more

The large incumbent players (e.g. United, Humana) are largely built for a fee for service environment, and they’re best positioned to succeed in fee for service.