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If you think about it, Slack is basically a search engine powered by humans: Most Slack messages are just questions. It’s 911 for when everything else fails. So if Slack had access to your entire knowledge base, it could answer at least the most commonly asked questions automatically.

Human beings have an inherent tendency to seek out novelty and challenges, to extend and exercise their capacities, to explore, and to learn. But this third drive was more fragile than the other two; it needed the right environment to survive.

social interaction in any medium is always a balance between self-expression and the accommodation of others, which means that in the analog world it is a constant struggle to strike a balance between being myself and annoying everyone around me at some point or another. The magic of the Internet, though, is that you can be whatever you want to be

The future of no code is empowering developers and designers to focus on the things they're good at and not worry about the things that are not worth their time.

The one variable that I have dropped completely is the TAM equation, because I've historically gotten TAM completely wrong. I've always underestimated TAM. And if you believe what I said we think is going to happen to the internet, there is just infinite potential in almost every single vertical ahead of us.

Most tech companies break out product management and product marketing into two separate roles: Product management defines the product and gets it built. Product marketing writes the messaging—the facts you want to communicate to customers—and gets the product sold. But from my experience that’s a grievous mistake. Those are, and should always be, ... See more