If Slack can serve as both the connective tissue among companies, and between companies and the products that they use, all within their existing workflows, it will be in a position to compound its advantage for years to come.
Focusing on one or a few factors is superior, provided – and that is the tricky part – they are the right ones. That is what makes the hard-won simplicity on the other side of complexity so impressive in practice, even though you might get called stupid for it in public.
Similarly, the effortlessness of home delivery urges us to forget that, once upon a time, we were a part of the supply chain, lugging our goods home in plastic bags or loading up our cars. We were our own last-mile solution. When we quit that role, it was as if the supply chain became invisible to us.
If online courses are poorly designed, why have they become so popular? To students, MOOCs offer more convenience and lower cost than traditional education. To educators, it offers an unbelievably attractive business model with infinite scalability. You prepare a course once and, in theory, millions of people can buy it without your additional inpu... See more