I’ve identified eight categories here: Messaging, Voice & Video, Calendar & Meetings, Documentation, Project Management, Design, Search & Context, and Low Code/No Code & Internal Tools. Companies across these categories share a melange of the same core customers: knowledge workers, remote and distributed teams, product development teams, and white... See more
Content moderation is how platforms shape user participation into a deliverable experience. Social computing systems moderate (through removal and suspension), recommend (through news feeds and personalized suggestions), and curate (through featured, front-page content). These dynamic decisions fine-tune the way we, as users, experience different... See more
I believe our communication tools are fundamentally flawed. They all suffer from something I am calling the “multiplex problem”. The multiplex problem occurs because all of our conversations are single threaded and cannot accommodate the associative, branching way in which both our thinking and conversations naturally flow.
Over 50% of the universities in the United States expect enrollment to decline by over 5% in Fall 2020 compared to Fall 2019. Similarly the Federal Student Aid program (FAFSA) has seen FAFSA renewals for returning students decline by nearly 5% (about 350,000 fewer students) for the academic year 2020-2021 compared to last year.