sari

Twitter should adopt LinkedIn’s model - keeping the current Twitter product free, open, and ad-supported for casual users, and charging its customers - the Creators who rely on Twitter to build and grow their businesses - for advanced tools.

High differentiation, low durability. There’s a lot of fashion, luxury, travel and entertainment brands and the entire genre of DTC brands that are very much talked about for a moment, only to fade into obscurity/low consumer preference once the negative effects of their fractured internal cultures, lack of new funding/revenue, lack of brand-buildi... See more

Today I would like to straddle that very difficult middle ground of appreciating the promises of the technology while simultaneously pointing out the (very obvious) flaws of some of its current iterations. T

“Uber is trying to build an empire and ____ is trying to arm the rebels.”

Once we enter the always-on reality of AR glasses, filtering will become more important. Users will want to decide which companies’ offers appear automatically, which they never want to hear from, and which should manifest conditionally. We will need a sort of AdBlock for our eyes.

Trying to learn from customer conversations is like excavating a delicate archaeological site. The truth is down there somewhere, but it’s fragile. While each blow with your shovel gets you closer to the truth, you’re liable to smash it into a million little pieces if you use too blunt an instrument.

We all seek a sense of belonging. It's what inspires our desire to seek out groups of like-minded people. Once that fit is established, there's status in being a community leader. The most direct example here is Reddit: the moderator of a particular subreddit holds status to those engaged in the community. Even a contributor that writes a popular c... See more

We all think we make these choices ourselves. But it turns out that our choices are more constrained than we think. The unseen hand in them all is the networks that surround us & the powerful math they exert on us.

A funny thing happens once you completely focus your business around making paying customers happy: Your product gets better.