Sam Blumenthal

The brand is joining a growing contingent of beauty brands becoming active with esports and Twitch as gaming use skyrocketed during the pandemic. In 2021, 45% of gamers identify as female. Charlotte Tilbury announced its new partnership with the Girlgamer Esports Festival last week, while in June, NYX Professional Makeup became the official beauty... See more

“That was the moment we realized that livestreaming was going to change everything,” Yuan said. “We were literally dealing with hundreds of customers, just three of us, addressing each customer’s sizing concern and questions.”

Brand-owned livestreams: A regular campaign used to garner users, increase loyalty, marketing and promotion, and answer questions from audiences in real-time. Self-running livestream is a long-term day-to-day operational strategy for brands to educate their potential consumers and activate existing customers.

Synthetic media allows brands to have lifelike digital mascots. Instead of an animated Ronald McDonald, customers could interact with a virtual recreation.  Digital characters will also populate stores: imagine a virtual person taking your order at a fast food drive-thru or answering your questions at the Apple Store. Artificial intelligence will... See more